What Poway Homeowners Say About DryMark Restoration Poway
We’ve restored over 12,000 homes since 2011, and every job starts with a written price and ends with a documented photo record. In Poway, where canyon winds push moisture into wall cavities and summer Santa Anas can turn a small kitchen fire into a whole-house smoke event, homeowners remember who showed up fast and who made the process legible for their insurance adjuster. These reviews come from real jobs across Poway, from Old Poway to the Bridlewood estates, and they reflect what we actually did, what it cost, and what the homeowner received in writing.
Recent Reviews
Our water heater failed in the garage on a Sunday night. Water had migrated under the drywall and into the hallway carpet. Alicia’s crew arrived in 45 minutes, set up Dri-Eaz dehumidifiers and Injectidry wall cavities, and handed me a written scope for $2,840 before anyone touched a tool. The daily moisture logs went straight to my Farmers adjuster. Seven days later we were back to dry.
Ruben F., Old Poway
We smelled something musty in our Bridlewood guest bathroom for weeks. DryMark found Aspergillus behind the vanity and Stachybotrys in the subfloor, 14 square feet total. They contained the room with negative air pressure, removed the affected drywall per IICRC S520, and ran HEPA filtration for 72 hours. The written price was $3,600. No scope creep, no surprises. The post-remediation lab came back clean.
Eric Y., Bridlewood
A branch came through our roof during the January 2024 storm. Rain hit the master bedroom ceiling and the insulation above it. Alicia’s team tarped the roof within two hours, then scoped the interior damage: 220 square feet of wet R-30 insulation, saturated OSB sheathing, and stained drywall. The written estimate was $4,200 for emergency mitigation plus a separate reconstruction scope. Photo documentation went to State Farm same day.
Ramon H., The Grove
Sewage backed up into our laundry room from a blocked lateral. I called three companies; two gave verbal ballparks over the phone. DryMark sent a technician in a marked truck, took moisture readings with a Protimeter, and delivered a written price of $1,950 for Category 3 water extraction, antimicrobial application, and disposal of contaminated materials. The crew wore full PPE. Everything was photo-documented for our HOA’s master policy.
Kelly M., Green Valley
After a kitchen grease fire, smoke had traveled through the HVAC into every room. Other companies talked about “cleaning what we can see.” Alicia walked the house with a hydroxyl generator and an ozone plan, then wrote a scope for $5,400 that included duct cleaning, thermal fogging of the attic, and sealed storage of our contents. The 365-Day Done Right Promise was on the contract. When the adjuster questioned the ductwork line item, she sent the photo record and RIA documentation. Paid in full.
Ruben F., Old Poway
We inherited a rental in Poway with a biohazard situation. I didn’t know where to start. Alicia answered the phone herself at 10 PM, explained the OSHA and California OSHA requirements in plain terms, and had a written scope of $7,200 to me by morning. The crew was background-checked, uniformed, and named on the dispatch sheet. The documentation package let me deduct the loss properly. I’ve used them for two water jobs since.
Eric Y., Bridlewood
Why Customers Trust Us
Every review above references the same three things: a written price before work starts, photo documentation that insurance pays, and a crew that shows up named and prepared. That’s not coincidence. It’s Haven Standard, Clause 1: written price before work begins. It’s the daily moisture logs and psychrometric data, documented to IICRC, RIA, and IFA standards, that turn restoration invoices into payable claims. And it’s the 365-Day Done Right Promise, a signed guarantee stamped on every job, not a verbal assurance that evaporates when the truck leaves.
We don’t ask for reviews. We ask homeowners to check their documentation packet: the written scope, the photo record, the drying log, the signed warranty. When the process is that transparent, people talk about it.
If you’re dealing with water, mold, fire, or storm damage in Poway, call (858) 683-1768. A live person answers, 24 hours a day, 7 days a week. We’ll review any competitor’s written estimate for free, and if you hire us, you’ll know the exact price before we start.
Written by Alicia Brennan, Owner at DryMark Restoration Poway, serving Poway since 2011.